Refund policy

Refund Policy for Keloke Shop

At Keloke Shop, customer satisfaction is our top priority. We strive to ensure that all products meet your expectations. However, if you encounter any issues as outlined below, we're here to assist you.

Eligibility for Refunds

You may be eligible for a refund under the following conditions:

  1. Damaged Products: If the product you received is damaged, you can request a refund. Please provide a clear image of the damaged item to support your claim.
  2. Order Not Shipped: If your order has not been shipped within the expected processing time, you are entitled to a full refund.
  3. Product Not Arrived: If your product does not arrive within the estimated delivery time, you may request a refund.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Send an email to K2479911@gmail.com with your order number and a detailed description of the issue.
  2. Provide Evidence:
    • For damaged products, attach a clear image showing the damage.
    • For non-arrival or non-shipment issues, please mention the date of purchase and any tracking information you have received.

Refund Process

  • Review: Once we receive your request, our team will review the information provided.
  • Approval: If your refund is approved, we will notify you via email.
  • Processing: The refund will be processed to your original method of payment. Please allow a certain amount of days for the refund to reflect in your account, depending on your payment provider's policies.

Contact Us

If you have any questions or need further assistance, feel free to reach out: